BT Complaints – How to make BT customer services listen to your complaint

We know only too well it can be very frustrating and difficult to get your BT complaint heard and even more difficult to actually get your BT complaint resolved. Below we’ve included useful BT complaint telephone numbers including Head Office, social media accounts and Ombudsman details so you have everything you need to know to effectively complain to BT, including the relevant addresses, social media pages and chief executive details.

 

6 Steps to getting your BT Complaint resolved…

Follow these 6 steps…
  1. Call Customer Services on 0800 800 150 or 01793 596 931 or BT Live Chat
  2. Email Gavin Patterson (CEO) on gavin.e.patterson@bt.com
  3. Email Warren Buckly (Head of Customer Services) on warren.buckley@bt.com
  4. Tweet BT UK
  5. Tweet BT Customer Care
  6. Alternatively, try contacting the supplier on its Facebook page at facebook.com/btuk

 

How to complain directly to BT

BT’s customer service team is on 0800 800 150 (home customers) or 0800 800 152 (small business customers).

You can also complain via BT Live Chat or online BT Complaint form here – you will need your BT customer account number.

 

Alternatively, customers can write to:

 

BT Correspondence Centre

Providence Row

Durham

DH98 1BT

 

BT says it will aim to respond to letters within 10 days.

It used to be worthwhile sending a letter to the CEO marked “private and confidential”, but this isn’t as effective as it used to be now that so many people use it. However, it may be worthwhile contacting the CEO of BT Group by email.

BT Group’s chief executive Gavin Patterson can be contacted via gavin.e.patterson@bt.com

 

How to complain via social media

Complaining on social media can be effective. On Twitter, you can contact @bt_uk or @BTcare

Alternatively, try contacting the supplier on its Facebook page at facebook.com/btuk

 

Communications Ombudsman

If your complaint hasn’t been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to the communications ombudsman service.

This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so BT would have to pay up if it found in your favour.

Call: 0330 440 1614, email enquiries@os-communications.org or write to:

 

Ombudsman Services Communications

PO Box 730

Warrington

WA4 6WU.