BT CEO Email Address

It is worthwhile contacting the CEO of BT Group by email with your BT complaint. BT Group’s chief executive Gavin Patterson can be contacted via gavin.e.patterson@bt.com 

6 Steps to getting your BT Complaint resolved…

Follow these 6 steps…
  1. Call Customer Services on 0800 800 150 or 01793 596 931 or BT Live Chat
  2. Email Gavin Patterson (CEO) on gavin.e.patterson@bt.com
  3. Email Warren Buckly (Head of Customer Services) on warren.buckley@bt.com
  4. Tweet BT UK
  5. Tweet BT Customer Care
  6. Alternatively, try contacting the supplier on its Facebook page at facebook.com/btuk

Communications Ombudsman

If your complaint hasn’t been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to the communications ombudsman service. This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so BT would have to pay up if it found in your favour.

Call: 0330 440 1614,

email enquiries@os-communications.org 

or write to:

 

Ombudsman Services

Communications

PO Box 730

Warrington

WA4 6WU

 

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