Complaint Advice to BT

My advice when complaining to BT is the following…

a) Contact British Telecom using email rather than over the phone, as this means you have a record of correspondence and also that you don’t have to wait on hold.

b) Explain yourself clearly and concisely and be specific about the action you would like British Telecom to take. Always be polite.

c) If your complaint has not been dealt with (and it is reasonable) then begin following BT’s complaint escalation guide Note: We have been informed this no longer works – maybe too many of you were clicking on it 🙂

d) Email your bt complaint to this website by emailing and we will include your complaint in a report we are sending for investigation.

Written By
More from admin

Anger at BT Customer Services

Why is the Customer Services function at BT so incapable of responding...
Read More

No Comments

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.