Phoneline Complaints

Phone line installation complaint

Phone line installation complaint

We’re a national construction company and have had MASSIVE issues with BT over the past 3 to 5 years (since the BT/Openreach split). We’ve seen average line installation times rocket from approx 20 days (in 2007) to around 90 days…

Broadband and telephone nightmare

Broadband and telephone nightmare

Since moving house in November 2011i’ve had nothing but trouble with the phoneline and broadband connection. I have had complaint after complaint and nothing gets sorted. The so called help line is intensely annoying and I have been promised the earth…

Wishing I never switched from Talk Talk to BT

Wishing I never switched from Talk Talk to BT

We receive many BT complaints from customers who’ve switched from another phone or broadband provider and are not happy with the service provided by BT. Below is a complaint recently emailed to us from a customer who switched from Talk…

Phone Slamming

Phone Slamming

What is phone slamming? This is a complaint about a broadband and telephone customer being a victim of phone slamming, a phrase we at btcomplaint.com had never heard of but here is the definition: What is ‘slamming’? ‘Slamming’ is the…

Problems with BT fitting phoneline

Problems with BT fitting phoneline

Setting up a phoneline is what BT do as their main business but for some reason, many of you experience problem after problem when it comes to having a telephone line installed. It is one of the main reasons why…

How to Complain about telephone services

How to Complain about telephone services

BT send incorrect bills, ignore customer complaints, fail to return calls, send engineers that don’t turn up and leave us on hold on the phone for hours. Hundreds of BT Customers have contacted us here at BT complaints at your…

BT cancelled phoneline without consent

BT cancelled phoneline without consent

Complaint here about BT canceling a customers phoneline when the customer did not request it and clearly show their frustration. Dear Sirs, I am writing to express my most sincere anger and disappointment for the service I have received from…

BT Complaint – Landline Restricted Phone Calls

BT Complaint – Landline Restricted Phone Calls

A complaint sent in about BT phone services and the poor customer service received with incorrect bills and poor communication. Good afternoon, On Monday I rang up BT customers services and spoke to someone in India, she did not understand…

BT Telephone Calls Divert Complaint

BT Telephone Calls Divert Complaint

A BT complaint sent in today from an unhappy cab business who is being messed around by BT customer service in every was possible. His frustration is clear and who can blame him. Here is his complaint…. Dear Sir I…

Timescale Apparatus Repair Complaint

Timescale Apparatus Repair Complaint

A BT complaint sent in today regarding incorrect bill charges for what BT classify as a ‘Timescale Apparatus Repair’. Dear BT,I am writing to express my disappointment at a charge of £274.88 + VAT you have made on my account…

BT Phoneline Problems

BT Phoneline Problems

BT complaint regarding a customers phoneline problems. Dear Sir, I’ve had an absolute nightmare with BT, here’s my story in short. I moved in to my rented property in April 2009. After a 2 week wait, BT connected my line,…

Trying to cancel BT Phone

Trying to cancel BT Phone

Latest complaint received regarding poor BT customer service when trying to cancel a BT phone contract. Dear Sir This started on the 1st September at around 12-100pm when I rang the customer service line to enquire how much Bt broadband…

UK Phoneline Providers – Competition Increases

UK Phoneline Providers – Competition Increases

British Telecom is mightily fighting to hold onto its share of the UK home phone service marketplace from competition from Post Office, Vigin Media, Sky and many more companies. With competition encroaching from all sides, BT is offering all kinds…