Over charging

Submitted by Ben in November 2016 Can anyone sort out our account or is this just how it works by not listening to the customer.

Setting up a direct debit

Submitted by Percy in November 2016 I have contact BT on 5 time trying to get a monthly easy payment set up from a different account You have failed every time.

Bill

Submitted by Patrick in October 2016 I was originally quoted £1675.24 to bring in a new phone line to a new build. Instead I used a local groundworks company who do Bt work as well as water, electricity. It made …

Cancelling contract

Submitted by Sharon in October 2016 I have had bt broadband for many years and i am now cancelling the service and they are wanting to charge me £31 per terms and conditions this was not in the terms and …

Bill problem

BT took £56.95 off me and put it on another account, billed me for this again when i spoke to bt i was told i had not payed anything after i told them i would go to court for fraud …

Cancellation charge

Submitted by Michelle in October 2016 I have had a Bt package for 3 years. The phone line has been unusable as it is too quite. I have had an engineer visit to tell me nothing can be done- ‘there …

Bill

Submitted by Nigel in October 2016 Back in September I was cut off due to a bill back in July not being paid and was told I had to pay £82 to be reconnected which i did. I then checked …