Incorrect billing

Submitted by Karen in November 2016 Where do I start: have a direct debit in place for unlimited broadband and evening and weekend calla(never use landline everyone has a mobile) we only have it for the internet. I don’t want …

Reciving unwarented bills

Submitted by David in November 2016 I recently had to cancel my account with BT, due to them not being able to provide the services at my new address. I had spent several hours on the phone trying to resolve …

BT BILLING for services I dont’t receive

Submitted by Alan in November 2016 After finally getting away from BT over a year ago they have continued to invoice me and now I am receiving letters from debt collecting agencies. This doesn’t actually worry me because should I …

Billing

Submitted by Kelly in November 2016 My 2 week old bt remote suddenly stopped working due to no fault of mine. Because my account was in arreas but still active may I add they would not replace it. For 3 …

Shambles of a service from BT

Submitted by Gill in November 2016 I cancelled my contract with bt 3 months ago they said I would get a final bill and that would be that. I then got a further bill from them so called to query …

OVERCHARGED

Submitted by RJ in November 2016 Fergal Gorby of BT Chairman’s Office agreed to delete 2 months charges in recompense for the awful broadband we received in the 1st 8 months of this year. Our account shows we only received …

Bill

Submitted by Iorna in November 2016 I am really disappointed with bt service,,,I decided to switch to sky as they were giving me a great deal..only for bt to say I was still in my contract,,so I said I’d stay… …