Incorrect BT Bills

Incorrect billing

Submitted by Karen in November 2016 Where do I start: have a direct debit in place for unlimited broadband and evening and weekend calla(never use landline everyone has a mobile) we only have it for the internet. I don’t want…

Reciving unwarented bills

Submitted by David in November 2016 I recently had to cancel my account with BT, due to them not being able to provide the services at my new address. I had spent several hours on the phone trying to resolve…

BT BILLING for services I dont’t receive

Submitted by Alan in November 2016 After finally getting away from BT over a year ago they have continued to invoice me and now I am receiving letters from debt collecting agencies. This doesn’t actually worry me because should I…

Billing

Submitted by Kelly in November 2016 My 2 week old bt remote suddenly stopped working due to no fault of mine. Because my account was in arreas but still active may I add they would not replace it. For 3…

Shambles of a service from BT

Submitted by Gill in November 2016 I cancelled my contract with bt 3 months ago they said I would get a final bill and that would be that. I then got a further bill from them so called to query…

OVERCHARGED

Submitted by RJ in November 2016 Fergal Gorby of BT Chairman’s Office agreed to delete 2 months charges in recompense for the awful broadband we received in the 1st 8 months of this year. Our account shows we only received…

Bill

Submitted by Iorna in November 2016 I am really disappointed with bt service,,,I decided to switch to sky as they were giving me a great deal..only for bt to say I was still in my contract,,so I said I’d stay……

Over charging

Submitted by Ben in November 2016 Can anyone sort out our account or is this just how it works by not listening to the customer.

Setting up a direct debit

Submitted by Percy in November 2016 I have contact BT on 5 time trying to get a monthly easy payment set up from a different account You have failed every time.

Bill

Submitted by Patrick in October 2016 I was originally quoted £1675.24 to bring in a new phone line to a new build. Instead I used a local groundworks company who do Bt work as well as water, electricity. It made…

Cancelling contract

Submitted by Sharon in October 2016 I have had bt broadband for many years and i am now cancelling the service and they are wanting to charge me £31 per terms and conditions this was not in the terms and…