Engineer Complaints

BT Engineers Not Turning Up

BT Engineers Not Turning Up

One of the most type of complaints we receive from BT customers is BT engineers not turning up for a booked appointment. A phone-line is very important for many people, especially the vulnerable and those with medical conditions. It’s high…

No BT Broadband

No BT Broadband

Dear BT Complaints I moved house recently and had email from BT saying broadband and new telephone number would be installed today. No engineer turned up so rang BT and got through to UK who informed me there had been…

A catalogue of BT customer service incompetence

A catalogue of BT customer service incompetence

I’m writing to complain and express my disappointment with the level of service and customer support offered from BT and its employees. On 07/07/2011 I moved home. I rang BT and arranged a home move which was all straight forward….

BT Engineer didn’t turn up 3 times!

BT Engineer didn’t turn up 3 times!

A BT engineer was supposed to install a phone line and broadband 3 times and never turned up. This is totally unacceptable and is by no means a one off. Dear BTComplaint.com I’ve been having a lot of trouble with…

BT Engineer Complaint

BT Engineer Complaint

Here is a complaint sent in about engineers from BT messing a customer around. It’s not by any means the first complaint we have read about this type of problem, this is unfortunately common. Dear BTcomplaint.com I have had two…