167 BT complaints so far!

Thank you to everyone who has submitted a BT complaint So far I have received 167 complaints and these will all be put into a report and sent to BT for comment later this year (2008). I will publish the …

Tips for Complaining

For people, particularly those sensitive to certain situations, things to complain about can appear around every corner. From a dirty fork at a restaurant to less than stellar customer service from BT, from late airplane flights to dirty hotel rooms, …

Complaint Tips

Information on how to make a BT Complaint From the outset, I recommend you voice your BT complaint at the earliest opportunity. Unfortunately, they are very difficult to get hold of as many of you have experienced with some users …

BT appears on Watchdog for its complaints

BT yet again appear on Watchdog in December 2007 for their poor customer service for new customers. View further details here on the BBC website On 10 October, the BBC reported that BT had kept customers waiting months for new …

BT Complaint – from David Taylor

It’s nice to know I am not alone in my sheer frustration with BT. I had been a BT customer at my house for 3 years before being moved with work to london. I cancelled my line as I was …

BT Complaint – Karen

I canceled the installation of a BT line on 3rd September & was told there would be no charge, then received a bill and on phoning again was told to disregard it as the line was never installed. Three weeks …

BT Complaint – Mary Berridge

What a hollow reassurance to read all these complaints about BT – my nightmare has just begun I have been trying to get a line to my new address and have spent a total of 5 hours (logged) trying to …

Rachel Castle BT Complaint

I recently moved and had the same problem as you. Lack of customer service at the heart of it and no idea of how to resolve the problem. I also has to wait up to 1 hour to get through …

BT Contact Details

BT main contact numbers are listed below and are all free to call (unless you call from a mobile phone, when the charges will depend on the terms and conditions of the network you are on). Other services may have …