0870 cost will fall after complaints

Plans to cut the price of calls to 0870 numbers and to introduce tighter regulations for 0871 lines have been announced after complaints about price clarity. The communications watchdog Ofcom wants calls to 0870 numbers to cost no more than …

BT Complaints Pirate FM

Hello everyone, this is the web master of this blog. This morning I heard a the debate on my local radio station Pirate FM in Cornwall. I moved to Ponsanooth in Cornwall last year and tried to get BT to …

BT named worst home phone provider

BT has been voted the worst telephony provider for the first time ever in a poll to gauge customer satisfaction. In a survey conducted by uSwitch.com, BT – the largest home phone company in the UK – finished last in …

Pensioner Woman sues BT for extra charges

28 March 2008, A woman is suing BT after she was charged extra for paying her bill in cash. Solicitor Ros Fernihough, 62, has been a BT customer since 1964 and pays her bill over the counter in her local …

BT Help

Here’s two more recent BT Complaints made to BT customer service and there are many more just like this on the send your BT complaint page. “Why has BT set up a separate payment department for which I am paying …

Change ISP’s from BT to Tiscali

BT Complaint: I asked BT for the code I need so I can change ISP’s from BT to Tiscali. First they told me that it would cost £270 to leave BT before the end of my contract. I asked for …

Complaint Advice to BT

My advice when complaining to BT is the following… a) Contact British Telecom using email rather than over the phone, as this means you have a record of correspondence and also that you don’t have to wait on hold. b) …

BT Call Centre of Death

Today I received an interesting email which I would like to share with everyone regarding BT Complaints: “I recently visited your very impressive BT complaint website. I thought I would offer you the option of sharing a little gem that …

Some BT Complaints

This is an update on British Telecom Complaints in February 2008. Thanks very much for sending all your BT complaints in. The complaint submission page has received 5420 total views so far in 7 months. In February alone there has …