Gillian Lewis is made up person

All BT Complainers. I recently had contact with a ex BT employee who informed me that Gillian Lewis is a made up character. He said “Its company policy to offloads complaints to India”

BT Complaint Help page

I recently did a search for ‘BT Complaints’ on the net and finally found a dedicated BT webpage to help their customers at number 1 position in Google. This is the address: http://bt.custhelp.com I hope their customer service improves as …

Tips for Complaining

For people, particularly those sensitive to certain situations, things to complain about can appear around every corner. From a dirty fork at a restaurant to less than stellar customer service from BT, from late airplane flights to dirty hotel rooms, …

Complaint Tips

Information on how to make a BT Complaint From the outset, I recommend you voice your BT complaint at the earliest opportunity. Unfortunately, they are very difficult to get hold of as many of you have experienced with some users …

Is this the way forward?

If you are still not happy We want to try and deal with any problem without you needing help from others. However, if you are still not happy after following the process explained above, you can refer your complaint to …

BT Complaints Procedure

We (BT) are committed to providing the best service to our customers. However, sometimes things go wrong, and when they do, we want to put them right as quickly as possible. When a customer calls BT, an adviser will try …