Delay in delivering the package

Submited by Tracy, October 2016 Ordered TV/broadband/phone package – on-line at the beginning of September 2016. One month later the equipment arrives.  (Nice to see that my cooling off period has gone down the drain – even though nothing has been installed). …

TV

This is now the second email I am sending about my bt account which still has not been sorted. I have spoke to 8 different people ringing the 1st time two weeks ago, two of them have put the phone …

btvision

BT Vision most complained about digital TV service

BT Vision is the most complained about digital TV service, according to Ofcom. BT Vision has again been named the most complained about pay TV operator in the UK, behind Virgin Media and Sky. According to Ofcom figures for April …

A Complaint to BT Customer Services

This is BT complaint was recently sent to BT Customer Services and ourselves to publish here on btcomplaint.com Dear BT In March of last year (2011) I “returned to BT” I wish I could say this was a happy return, …

BT VIsion Package nightmare

We ordered a BT Vision Box and it was activated on 6 Dec. We also paid a fee for an engineer to come and install the box, and the only slot available for that was on 22 Dec. When he …

BT Vision Box Problems

We’ve received many BT Vision problems sent in by customers experiencing problems with BT Vision Box equipment. Dear BT Complaint Site I write to ask advice on the constant problems I am having with by BT Vision Box. For some …

On Demand – BT Vision not working!

This customer is fed up with BT customer services messing them around after complaining about On Demand not working after BT Infinity was installed. Dear BT Complaint On Thursday 7th july I had BT Infinity installed in my home. Everything …

Problems with BT Vision

This is a BT customer complaint about problems with BT Vision and errors appearing on screen.  Dear sir/madam I’ve been with bt for more than a year now, and have a telephone, broadband, and TV package, which i pay on …

BT Vison service complaint

I’m writing to complain about your BT Vison service. We first decided to go ahead with BT Vision when we took out our boardband and phone line with yourselfs and you can see from your records that this was early …