BT Phone

We receive BT phone complaints on a daily basis. You can read other BT phone customer complaints, vent your anger and submit your own BT complaint today.

Telephone service

Submitted by Richard in November 2016 My telephone line has been dead since November 21st. Despite repeated assurances on-line, nothing has been done.

Landline

Submitted by John in November 2016 I’ve just spent 45 minutes trying to sort out my landline.If this was the only time then l would just thinks it’s a poor service. However,I’ve lost track of how many times the same…

Phone &internet

Submitted by Albert in November 2016 I am not happy the way I have been mess about and lie to by BT I hope you will get back to me!!!!!!!!!!

Phone line install

Submitted by Donald in November 2016 Been waiting just over 6 months to have a phone line installed in my house i am friends with local bt engineers and they cant understand what the problem is but the only answer…

Appalling service

I had distressing experience over trying to find the provider of a premium rate number. BT refused to help. Eventually, ******@bt.com apologised and I was given a goodwill gesture of¬£4.94. Last week I had a family emergency in France but…

BT cut off my mothers phone

Submitted by Jonathan in November 2016 My mother changed from BT to the post office and then had the nerve to change her mind and come back. BT accepted her back and opened a new account and then promptly closed…

Poor communication

Submitted by Paul in November 2016 I am very dissatisfied with the customer service and poor communication which I am receiving from BT. I was with my old providers Sky and they were not performing how I expected them to…

Crackle on line

Submitted by Alan in November 2016 I am a BT customer and have been since 1974. I have only ever had BT and never tried Talk Talk, Sky or other packages. I have unlimited calls, BT Vision and BT Infinity…

BT Complaint about line installation delays

Submitted by David in November 2016 I have been trying to get a phone line installed to my house for weeks now. I tried initially in August via Talk Talk but gave up due to appalling customer service . They…

BT phone broadband and sports tv

Submitted by Carl in November 2016 My parents who are in there late 70′ s have been with btfor 40 years with there house phone, I talked them in to getting broadband and but sports, package, when the packages arrived…

Poor and expensive service from BT

Submitted by Gail in November 2016 Very poor service and a very expensive package. Constant problem with landline so given up and don’t use as I can’t face it anymore. Broadband pretty basic intermittent and wondering why this service is…

Take over of existing phone line

Submitted by Ian in November 2016 BT has tried to take over my phone line, without my consent, THREE times in two months. No one can tell me who is placing these orders and I am very frustrated that this…

Mobile ordering next day delivery DPD

We originally ordered two mobile phones, BT had to cancel the 2nd order as the colour was not in stock, Black, they then said that we had ordered 3 phones, NO Wrong, we had only ordered another one in silver,…