BT fined as staff phone each other to meet targets

BT fined £1.3 million after staff admit phoning each other to meet targets. BT has been forced to pay £1.3 million compensation to the Ministry of Defence after staff phoned each other to meet call-answering targets. They manipulated the figures …

BT Complaints Pirate FM

Hello everyone, this is the web master of this blog. This morning I heard a the debate on my local radio station Pirate FM in Cornwall. I moved to Ponsanooth in Cornwall last year and tried to get BT to …

BT named worst home phone provider

BT has been voted the worst telephony provider for the first time ever in a poll to gauge customer satisfaction. In a survey conducted by uSwitch.com, BT – the largest home phone company in the UK – finished last in …

Pensioner Woman sues BT for extra charges

28 March 2008, A woman is suing BT after she was charged extra for paying her bill in cash. Solicitor Ros Fernihough, 62, has been a BT customer since 1964 and pays her bill over the counter in her local …

BT appears on Watchdog for its complaints

BT yet again appear on Watchdog in December 2007 for their poor customer service for new customers. View further details here on the BBC website On 10 October, the BBC reported that BT had kept customers waiting months for new …

BT Voted Number 1 for customer service

To mine and i’m sure all of you out there who have had to deal with BT and make a BT Complaint in 2007, to my disbelief I have just read that BT has claimed the title of ‘Best Customer …

BT customer’s YouTube complaint

A BT customer had a letter of apology and a refund after he resorted to putting a video of his complaints on YouTube. This priceless news item was published on the BBC website on Fri 23rd November 2007. This just …

BT’s Profit Increases whilst we the Consumer Pay

BT’s half-year results showed a revenue increase of three per cent to £10.1bn. The telecoms provider showed growth in so-called “new wave” revenue generated from networked IT services and broadband. New wave sales were 10 per cent higher than last …

BT – Worst Customer Service Award 2007?

My 3 month BT nightmare began in June 2007. We just moved into a new build house in Cornwall and simply wanted the new phone line set up and activated. Simple? No. In no way was this simple. We had …