BT in trouble over phone contracts

BT customers on widely held contracts – such as those offering discounted weekend and evening calls – are being warned that unless they opt out, the telecoms giant will automatically tie them in for a further year. BT is the …

BT higher charges could push up broadband bills

It has been revealed that BT has been given permission to increase its broadband network charges by Ofcom, and this could mean higher broadband bills for consumers in the near future. In a recent report the UK’s communications regulator Ofcom …

BT phone bill hell for disabled OAP

A disabled grandad was threatened with court and bailiffs over a £38 phone bill… that he paid last year. Telecoms giant British Telecom harassed Brian Stratford for months with letters and calls about the bill. Brian, 62, who is registered …

BT and Sky offer best customer service?

ISPs BT and Sky offer the best customer service and technical support, according to a study by Broadband Genie. Researchers at the broadband comparison site posed as customers looking to switch from another provider in a bid to rate the …

BT Still Facing Phorm Probe

In the UK, phone giant BT is still being questioned about its use of customers’ data without their permission, during a trial of Phorm’s online ad targeting platform ‘Webwise’ back in 2006. UK officials are currently being pressed by European …

0870 and 0845 Calls Now Free from BT

BT release some good news today with millions of BT customers no longer having to pay to call numbers starting with 0870 and 0845. BT, Britain’s biggest landline supplier announced it would abolish call fees to the controversial numbers. From …

BT Wins Worst Customer Service Award 2008

When it comes to awful customer service, sadly there is keen competition but BT is the overall winner of the Money Mail Wooden Spoon Award 2008. After counting your votes, the Daily Mail sent a Wooden Spoon and commemorative certificate …