Left without a phone

Submitted by Sally in October 2016 My mother’s (aged 89 years) phone was cut off in September.  The bill had been paid by Direct Debit. We rang BT and were eventually told that my mother had changed user.  This was …

Customer service hung up

Submitted by Hugo in October 2016 I was having trouble setting up my BT smart hub so I called up to find out the problem. The woman I spoke to didn’t seem to have a clue what the problem was …

No call back

I have rung  you 3 times now and you said you would call me back about the problem  I have and no body has got back to me, I have been with  you for 40 years and I think  I …

TV

This is now the second email I am sending about my bt account which still has not been sorted. I have spoke to 8 different people ringing the 1st time two weeks ago, two of them have put the phone …

BT CEO Gavin Patterson

The CEO of BT wants to hear your complaints

Great news! The CEO of BT, Gavin Patterson, says he personally wants to hear your complaints. And there’s anecdotal evidence that you’ll get a faster, more satisfactory result if you go straight to the top when you want something fixed. …

Broadband and telephone nightmare

Since moving house in November 2011i’ve had nothing but trouble with the phoneline and broadband connection. I have had complaint after complaint and nothing gets sorted. The so called help line is intensely annoying and I have been promised the earth …

Lies, Blatent Lies and plain deceit!

This BT complaint sent in today doesn’t make good reading for BT customer services. Dear Sir I feel compelled to take my experience to every corner of the land. Your customer service rep (name removed for data protection act) should …

BT Phone Problems

This BT complaint was sent in today regarding BT phone problems. Dear btcomplaint.com Phone dead for a week now with no phone calls, no BT Vision and no Internet. I was supposed to be working from home on the weekend …

BT Customer Services are a disgrace!

Dear BT Complaints, where do I begin? Every time I move house I get problems after problems about something that should be routine for BT Customer Services to sort. Thankfully I detailed every conversation between BT and myself…some dates may …

10 years of needless payments for 2 phonelines

Dear BT Complaints We’ve been with BT for over 10 years and have always been happy with the service until this January when we found out that we’ve been provided with a service that was not necessary and have paid …