Disappointed: technical, service, and other

Submitted by Ravi in November 2016 I have been a BT customer for some time, including group services from EE. I also work extensively with your BT Global Services teams in a professional capacity delivering millions in revenue to BT. …

BT customer service

Submitted by Jack in November 2016 Been with BT for 8 months my TV has never worked since i got the package they says they would send an engineer out at my cost although why should i have to pay …

Broadband speed and customer service

Submitted by Slavica in November 2016 My husband and I have an issue with an internet speed since we signed the contract for the BT broadband. when we run the speed tests it’s below the 1 Mbps which is not …

BT not protecting my family from spam

Submitted by Annie in November 2016 My family is receiving hundreds of unsolicited emails each weeks. Thousands have been tagged as spam, but the dross goes on. Some of the emails are highly offensive and BT has failed to filter …

Terrible Terrible customer service

Submitted by Ryan in October 2016 First of all I’m not or have ever been a BT customer but after my experience have no intention of ever being one. I’ve lived at my current address for about 2 years and …

Issue with broadband

Submitted by Rob in November 2016 On going intermittent problem with my broadband for 3 weeks. Rang again last night, after an hour in the phone was told he had to go now because his shift was over. Would have …

Premium Email account

Submitted by Annette in November 2016 We are having enormous difficulties with BT and see that their Customer Service is so poor that a website such as this has sprung up. We terminated our Landline/broadband/Tv contract with BT on 13th …

Complain about staff: Sanjay

Submitted by Abdelnasir in October 2016 Sanjay was very root to me. I have spoken to him at 20:20 about my bills and how much monthly should I pay. He was telling me full price and urged a lot He …