BT Complaint Archives

Billing

Submitted by Kelly in November 2016 My 2 week old bt remote suddenly stopped working due to no fault of mine. Because my account was in arreas but still active may I add they would not replace it. For 3…

Bt vision not working yet again

Once yet again out television and phone line has failed,and we are left without service once more,what we are paying for,this is the8th time in past 4 weeks, then put on hold when I phoned to complain,disgusted with BT service…

Broadband

Submitted by Kajisaki in November 2016 I have been try to install broadband and Cable TV at current place since OCT 14th. First order that I placed over the phone discussing 45 min and after somehow order was cancelled. I…

Faulty equipment

Submitted by Patricia in November 2016 Our equipment is 9 days old today. During this time we have had one replacement hub as we didn’t have the internet. The replacement hub worked intermittently. Also we now have no landline and…

Fibre broadband

Submitted by John in November 2016 We were told 4 years ago we would get fibre in a couple of weeks why can’t we get fibre in our house when others in the street can, last time I asked I…

Disconnection

Submitted by Hamish in November 2016 My internet connection is terrible and I refuse after numerous complaints to pay for a service which can’t be provided.

Broadband issue

Submitted by Ian in November 2016 I am at the edge of binning BT as my broadband provider. It is slow- almost like dial up- to a point where some websites are a waste of time trying to open up…

Broadband speed and customer service

Submitted by Slavica in November 2016 My husband and I have an issue with an internet speed since we signed the contract for the BT broadband. when we run the speed tests it’s below the 1 Mbps which is not…

Awful bt broadband speed

Submitted by Jonathan in November 2016 The where and when superfast broadband website states superheats broadband is available at our home address. It is not available. Speed available varies from 4.00 meg a sec to under 1 meg a sec….

Broadband speed

Submitted by Sarah in November 2016 I upgraded my broadband on 18/10 and my speed is only 30Mb when tested. That’s not much difference to previously, so I wonder what I’m paying extra for? Has my service even been increased?…

BT not protecting my family from spam

Submitted by Annie in November 2016 My family is receiving hundreds of unsolicited emails each weeks. Thousands have been tagged as spam, but the dross goes on. Some of the emails are highly offensive and BT has failed to filter…

Poor and expensive service from BT

Submitted by Gail in November 2016 Very poor service and a very expensive package. Constant problem with landline so given up and don’t use as I can’t face it anymore. Broadband pretty basic intermittent and wondering why this service is…

BT WIFI

Submitted by Roy in November 2016 For some time now the broadband signal we have been receiving has been poor. I have complained about it before and been told there’s nothing wrong or I need new connectors etc. Everyday the…

Horrendous service and lying

Submitted by James in November 2016 After renewing my broadband on the 3rd October. A huge payment was taken out of my bank. I there fore phoned the customer help line to ask what could be done. They said the…