BT Complaint Archives

BT customer service

Submitted by Jack in November 2016 Been with BT for 8 months my TV has never worked since i got the package they says they would send an engineer out at my cost although why should i have to pay…

BT BILLING for services I dont’t receive

Submitted by Alan in November 2016 After finally getting away from BT over a year ago they have continued to invoice me and now I am receiving letters from debt collecting agencies. This doesn’t actually worry me because should I…

Bt broadband

Submitted by Matthew in November 2016 You have not been helpful at all have had problems for over 6 months and you owe me money. And you also keep saying you’ll call back but you call then I pick up…

Unavailable finer broadband

Submitted by Ian in November 2016 My post code is **** *** Why is it that only numbers 6 & 8 can not have fibre broadband whilst all the other house numbers with the same post code can? And some…

Broadband refund

Submitted by Tammy in November 2016 I moved to a new house almost 3 years ago I asked by about coverage for broadband in my area I told them I work from home (I have a online shop) and that…

Poor communication

Submitted by Paul in November 2016 I am very dissatisfied with the customer service and poor communication which I am receiving from BT. I was with my old providers Sky and they were not performing how I expected them to…

Crackle on line

Submitted by Alan in November 2016 I am a BT customer and have been since 1974. I have only ever had BT and never tried Talk Talk, Sky or other packages. I have unlimited calls, BT Vision and BT Infinity…

BT in general

Submitted by Josh in November 2016 Three months I have been with BT and I haven’t paid them a single penny, an engineer was supposed to come out and set everything up outside the house to do with the line,…

BT Internet

Submitted by Suzanne in November 2016 For the last 4 week I have contacted BT about my broadband always going off and on, they have checked the line 3 or four times, they have apparently sorted the problem, today is…

Overcharges every month

Submitted by Kevin in November 2016 Hello, I have rang BT and spoke to several departments over the last 4 months but every time they try to help reduce my bill by amending how i have my phone setup –…

Internet

Submitted by Neil in November 2016 My internet speed is only 5.46mbps instead of the promised 17mbps this needs to be fixed or my router upgraded or I will be switching to a more reliable server.

Broadband activation

Submitted by Frankie in November 2016 i ordered my phone and infinity on the 23/10/16 and it was due to be activated on the 7/11/16, on the 8/11/16 when it wasnt active i phoned to find out why and was…

Broadband issues

Submitted by Tony in November 2016 My broadband is pitifully SLOW, thats when i can get a broadband connection. Even the most basic of downloads takes an absolute age. I dont really bother anymore now. The service is so bad…

BT Complaint about line installation delays

Submitted by David in November 2016 I have been trying to get a phone line installed to my house for weeks now. I tried initially in August via Talk Talk but gave up due to appalling customer service . They…

BT phone broadband and sports tv

Submitted by Carl in November 2016 My parents who are in there late 70′ s have been with btfor 40 years with there house phone, I talked them in to getting broadband and but sports, package, when the packages arrived…