BT Complaint Archives

Broad not working properly for 2months

Submitted by Joshua in November 2016 Right, for about 2 months now my broadband has been terrible it has only been working from 8pm(ish) till early morning and some days not at all! Ive been trying to sort it out…

Billing errors and contacting BT

Submitted by Derek in November 2016 Trying to renew broadband when contract was due to expire in September. I have been over charged sept oct and nov on cost of what was agreed, I also have line rental saver until…

Broadband fault

Submitted by Wendy in November 2016 After 3 weeks of an intermittent fault with BT I stayed in all day as was told an engineer was coming to fix it. The engineer never arrived. I phoned BT to chase it…

Engineer no show

Submitted by John in November 2016 I had an engineer booked to come to my house on Saturday 19/11/2016 between 13/00 and 18/00 as I am having problems with my home broadband ,the engineer did not turn up and did…

Phone line install

Submitted by Donald in November 2016 Been waiting just over 6 months to have a phone line installed in my house i am friends with local bt engineers and they cant understand what the problem is but the only answer…

TV Package not being recived

Submitted by Ian in November 2016 Hello, 1. Channels I should be able to watch are coming up with a message saying I am not subscribed to the channel. 2. while chatting to various BT call handlers it appeared that…

WORST CALL CENTER SERVICE…EVER

Submitted by Eugene in November 2016 To whom it may concern: (if anyone actually cares) I have been placed on hold for over 1h30!!!! This is beyond ridiculous!!! And all of this just to arrange a home move and to…

Broadband

Submitted by Maria in November 2016 Coursing crashing sloooooooooooooow it does everything it shouldn’t do and hardly anything it’s supposed to do 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡💰💰💰💰💰💰💰💰💰💰💰💰 and we pay extra for this.

BT Sport

Submitted by Brenda in November 2016 Yet again I am unable to log in to BT Sport because of failed user name and/or password. I rest them yet again and,despite the fact that you say they have been successfully reset…

New customer order

Submitted by Andy in November 2016 I placed a new order with bt online for a new telephone line a new number and broadband. As I am in a new build property I had to have a line installed. I…

Appalling service

I had distressing experience over trying to find the provider of a premium rate number. BT refused to help. Eventually, ******@bt.com apologised and I was given a goodwill gesture of¬£4.94. Last week I had a family emergency in France but…

BT cut off my mothers phone

Submitted by Jonathan in November 2016 My mother changed from BT to the post office and then had the nerve to change her mind and come back. BT accepted her back and opened a new account and then promptly closed…

Broadband Speed

Submitted by Malcolm in November 2016 Been a BT customer for over 50 years and ex BT employee (retired) have been put off for years with excuses about BT speed problems.They cannot or will not give any time for updating…

My Broadband has NEVER worked

Submitted by Michael in November 2016 Our telephone line was connected by BT Open Reach on the 5th Sept 2016 and we are told our broadband was would by midnight that night. As of today Sunday 13th November 2016 it…