BT Complaint Archives

Incorrect billing

Submitted by Karen in November 2016 Where do I start: have a direct debit in place for unlimited broadband and evening and weekend calla(never use landline everyone has a mobile) we only have it for the internet. I don’t want…

Rubbish left outside my house

Submitted by David in November 2016 Rubbish left by your workers outside 25arncliffe drive Ferrybridge. On 22 November 2016 have taken photos. Has they brush it all under my hedge for skilled workers disgracwful in my opinion just left a…

Phone and Broadband

Submitted by Robert in November 2016 I have had my services for almost 10 months now, and i am ontheup to 70mb broadband and phone line, for starters for the first 4 months thelandline never worked, after weeks of fighting…

Disappointed: technical, service, and other

Submitted by Ravi in November 2016 I have been a BT customer for some time, including group services from EE. I also work extensively with your BT Global Services teams in a professional capacity delivering millions in revenue to BT….

Broadband and appalling customer service

Submitted by Lucy in November 2016 Broadband service terrible Constant phone calls to customer services, on ho,d for up to an hour, getting cut off, nothing being resolved, being passed from dept to dept

Engineer not turning up to appointments

Submitted by Sorina in November 2016 Hi. Had an appointment with BT engineer today ,between 1-6pm and no one tuned up.Was not called or notified and taken time off work unpaid!!! An paying for a service that I cannot use…

Broadband connection issues

Submitted by Zaibun in November 2016 I have been experiencing broadband connectivity issues on all my devices for two days. I have spoken to two different people who informed me there are no issues from the BT side. Both suggested…

Poor broadband speed

Submitted by Christopher in November 2016 Having tried unsuccessfully to contact BT about an update on when broadband speed will improve in my area I am considering moving to Wessex Internet who provide an excellent service. BT appear to be…

BT Sport on TV Offer

Submitted by Gerald in November 2016 Letter received from BT with offer to take up BT Sport on my TV for no extra monthly cost. Having experienced problems at certain times with drop outs whilst watching football on my lap…

Broadband fail

Submitted by Louise in November 2016 After seeing my sons mobile phone bill which for a whole year has been £5 this month it is £25.99.  I realised there is some thing wrong with the broadband which was confirmed today…

Terrible service

Submitted by Richard in November 2016 I have had service issues with my BT Broadband for months and months. I have repeated had to report dropping out and slow speed to BT and find the published fault number impossible to…

Landline

Submitted by John in November 2016 I’ve just spent 45 minutes trying to sort out my landline.If this was the only time then l would just thinks it’s a poor service. However,I’ve lost track of how many times the same…

Phone &internet

Submitted by Albert in November 2016 I am not happy the way I have been mess about and lie to by BT I hope you will get back to me!!!!!!!!!!

Reciving unwarented bills

Submitted by David in November 2016 I recently had to cancel my account with BT, due to them not being able to provide the services at my new address. I had spent several hours on the phone trying to resolve…

Slow Download Speed

Submitted by Macsen in November 2016 I am writing a complaint about the appalling download speed that i have while using BT Broadband services in Abercegir .Wales While downloading , my speed can drop to as low as 50kb per…

Fibre optic internet keeps going down

Submitted by Barry in November 2016 For the last three weeks our internet keeps repeatedly going down, often for very long periods of time. As a self-employed contractor in the IT business, I work at home. I moved from my…