BT Broadband

Endless struggle with BT

Our BT Broadband was suppose to be activated on the 10th of October 2016. Withou out explaining BT changed the date to the 20th. When the 20th came the Smart Hub had a flashing purple light, meaning that the broadband…

Poor poor broadband

Submitted by Allan in November 2016 Bt phone and broadband are very disappointing dropping off 3 to 5 times a day.

Phone and Broadband

Submitted by Robert in November 2016 I have had my services for almost 10 months now, and i am ontheup to 70mb broadband and phone line, for starters for the first 4 months thelandline never worked, after weeks of fighting…

Disappointed: technical, service, and other

Submitted by Ravi in November 2016 I have been a BT customer for some time, including group services from EE. I also work extensively with your BT Global Services teams in a professional capacity delivering millions in revenue to BT….

Broadband and appalling customer service

Submitted by Lucy in November 2016 Broadband service terrible Constant phone calls to customer services, on ho,d for up to an hour, getting cut off, nothing being resolved, being passed from dept to dept

Engineer not turning up to appointments

Submitted by Sorina in November 2016 Hi. Had an appointment with BT engineer today ,between 1-6pm and no one tuned up.Was not called or notified and taken time off work unpaid!!! An paying for a service that I cannot use…

Broadband connection issues

Submitted by Zaibun in November 2016 I have been experiencing broadband connectivity issues on all my devices for two days. I have spoken to two different people who informed me there are no issues from the BT side. Both suggested…

Poor broadband speed

Submitted by Christopher in November 2016 Having tried unsuccessfully to contact BT about an update on when broadband speed will improve in my area I am considering moving to Wessex Internet who provide an excellent service. BT appear to be…

Broadband fail

Submitted by Louise in November 2016 After seeing my sons mobile phone bill which for a whole year has been £5 this month it is £25.99.  I realised there is some thing wrong with the broadband which was confirmed today…

Terrible service

Submitted by Richard in November 2016 I have had service issues with my BT Broadband for months and months. I have repeated had to report dropping out and slow speed to BT and find the published fault number impossible to…

Slow Download Speed

Submitted by Macsen in November 2016 I am writing a complaint about the appalling download speed that i have while using BT Broadband services in Abercegir .Wales While downloading , my speed can drop to as low as 50kb per…

Fibre optic internet keeps going down

Submitted by Barry in November 2016 For the last three weeks our internet keeps repeatedly going down, often for very long periods of time. As a self-employed contractor in the IT business, I work at home. I moved from my…

Broad not working properly for 2months

Submitted by Joshua in November 2016 Right, for about 2 months now my broadband has been terrible it has only been working from 8pm(ish) till early morning and some days not at all! Ive been trying to sort it out…

Billing errors and contacting BT

Submitted by Derek in November 2016 Trying to renew broadband when contract was due to expire in September. I have been over charged sept oct and nov on cost of what was agreed, I also have line rental saver until…

Broadband fault

Submitted by Wendy in November 2016 After 3 weeks of an intermittent fault with BT I stayed in all day as was told an engineer was coming to fix it. The engineer never arrived. I phoned BT to chase it…