Broadband Speed

Submitted by Malcolm in November 2016 Been a BT customer for over 50 years and ex BT employee (retired) have been put off for years with excuses about BT speed problems.They cannot or will not give any time for updating …

My Broadband has NEVER worked

Submitted by Michael in November 2016 Our telephone line was connected by BT Open Reach on the 5th Sept 2016 and we are told our broadband was would by midnight that night. As of today Sunday 13th November 2016 it …

Bt broadband

Submitted by Matthew in November 2016 You have not been helpful at all have had problems for over 6 months and you owe me money. And you also keep saying you’ll call back but you call then I pick up …

Unavailable finer broadband

Submitted by Ian in November 2016 My post code is **** *** Why is it that only numbers 6 & 8 can not have fibre broadband whilst all the other house numbers with the same post code can? And some …

Broadband refund

Submitted by Tammy in November 2016 I moved to a new house almost 3 years ago I asked by about coverage for broadband in my area I told them I work from home (I have a online shop) and that …

BT Internet

Submitted by Suzanne in November 2016 For the last 4 week I have contacted BT about my broadband always going off and on, they have checked the line 3 or four times, they have apparently sorted the problem, today is …

Overcharges every month

Submitted by Kevin in November 2016 Hello, I have rang BT and spoke to several departments over the last 4 months but every time they try to help reduce my bill by amending how i have my phone setup – …

Internet

Submitted by Neil in November 2016 My internet speed is only 5.46mbps instead of the promised 17mbps this needs to be fixed or my router upgraded or I will be switching to a more reliable server.

Broadband activation

Submitted by Frankie in November 2016 i ordered my phone and infinity on the 23/10/16 and it was due to be activated on the 7/11/16, on the 8/11/16 when it wasnt active i phoned to find out why and was …

Broadband issues

Submitted by Tony in November 2016 My broadband is pitifully SLOW, thats when i can get a broadband connection. Even the most basic of downloads takes an absolute age. I dont really bother anymore now. The service is so bad …