Terrible service

Submitted by Richard in November 2016 I have had service issues with my BT Broadband for months and months. I have repeated had to report dropping out and slow speed to BT and find the published fault number impossible to …

Slow Download Speed

Submitted by Macsen in November 2016 I am writing a complaint about the appalling download speed that i have while using BT Broadband services in Abercegir .Wales While downloading , my speed can drop to as low as 50kb per …

Fibre optic internet keeps going down

Submitted by Barry in November 2016 For the last three weeks our internet keeps repeatedly going down, often for very long periods of time. As a self-employed contractor in the IT business, I work at home. I moved from my …

Broad not working properly for 2months

Submitted by Joshua in November 2016 Right, for about 2 months now my broadband has been terrible it has only been working from 8pm(ish) till early morning and some days not at all! Ive been trying to sort it out …

Billing errors and contacting BT

Submitted by Derek in November 2016 Trying to renew broadband when contract was due to expire in September. I have been over charged sept oct and nov on cost of what was agreed, I also have line rental saver until …

Broadband fault

Submitted by Wendy in November 2016 After 3 weeks of an intermittent fault with BT I stayed in all day as was told an engineer was coming to fix it. The engineer never arrived. I phoned BT to chase it …

New customer order

Submitted by Andy in November 2016 I placed a new order with bt online for a new telephone line a new number and broadband. As I am in a new build property I had to have a line installed. I …

Broadband Speed

Submitted by Malcolm in November 2016 Been a BT customer for over 50 years and ex BT employee (retired) have been put off for years with excuses about BT speed problems.They cannot or will not give any time for updating …

My Broadband has NEVER worked

Submitted by Michael in November 2016 Our telephone line was connected by BT Open Reach on the 5th Sept 2016 and we are told our broadband was would by midnight that night. As of today Sunday 13th November 2016 it …