Endless struggle with BT

Our BT Broadband was suppose to be activated on the 10th of October 2016. Withou out explaining BT changed the date to the 20th. When the 20th came the Smart Hub had a flashing purple light, meaning that the broadband …

Poor poor broadband

Submitted by Allan in November 2016 Bt phone and broadband are very disappointing dropping off 3 to 5 times a day.

Phone and Broadband

Submitted by Robert in November 2016 I have had my services for almost 10 months now, and i am ontheup to 70mb broadband and phone line, for starters for the first 4 months thelandline never worked, after weeks of fighting …

Disappointed: technical, service, and other

Submitted by Ravi in November 2016 I have been a BT customer for some time, including group services from EE. I also work extensively with your BT Global Services teams in a professional capacity delivering millions in revenue to BT. …

Broadband and appalling customer service

Submitted by Lucy in November 2016 Broadband service terrible Constant phone calls to customer services, on ho,d for up to an hour, getting cut off, nothing being resolved, being passed from dept to dept

Engineer not turning up to appointments

Submitted by Sorina in November 2016 Hi. Had an appointment with BT engineer today ,between 1-6pm and no one tuned up.Was not called or notified and taken time off work unpaid!!! An paying for a service that I cannot use …

Broadband connection issues

Submitted by Zaibun in November 2016 I have been experiencing broadband connectivity issues on all my devices for two days. I have spoken to two different people who informed me there are no issues from the BT side. Both suggested …

Poor broadband speed

Submitted by Christopher in November 2016 Having tried unsuccessfully to contact BT about an update on when broadband speed will improve in my area I am considering moving to Wessex Internet who provide an excellent service. BT appear to be …

Broadband fail

Submitted by Louise in November 2016 After seeing my sons mobile phone bill which for a whole year has been £5 this month it is £25.99.  I realised there is some thing wrong with the broadband which was confirmed today …