This BT complaint was sent in from a customer frustrated with slow broadband speeds on his BT Business Broadband option 2 account.
I have tried in vain to find who or which group of people in BT can fix my problem satisfactorily.
Over several weeks I have been moved from pillar to post by BT in trying to get my Business Broadband Option 2 to a decent level from the circa 384kbps that it was at some 5 weeks ago. They did once manage to get it to circa 5000 kbps but then again it fell off to circa 2000 kbps, which might be considered a result…however, the file is closed and you cannot get to speak to a supervisor, the last one at 20.21pm tonight, Gary Duncan in Dundee, was too busy to speak for at least half an hour and was to call back. It is now 21.42pm and no call….now there is a surprise. My reading is 1680kbps!
BT is now split into so many parts that you have to wait for the left hand to find the right hand never mind shake hands with it.
I cannot be the only soul being ripped off by BT with a less than satisfactory service surely.