My 3 month BT nightmare began in June 2007. We just moved into a new build house in Cornwall and simply wanted the new phone line set up and activated. Simple? No. In no way was this simple. We had had one engineer simply not turn up. Another turned up in Durham the other side of the country.
Last night (22rd October 2007) I was on the phone for 6pm to 8pm listening to ‘we are currently very busy’!!!! for 2 hours!!! I got passed around 6 people who cancelled my order, set up a new one, cancelled again, credit check, booking engineer etc. Finally I spoke a very helpful and polite lady, the first polite person have spoke to from BT (I even had one person when I asked I wanted to set up a new line say – “You what?”) and then when I finally thought I was getting somewhere I got cut off
Even better, this morning I got a BT bill for £370 for my new address, the address with no telephone line. This is payment for the engineer that didn’t turn up and the engineer that turned up in Durham plus 2 BT Packages. You can begin to understand my frustration i’m sure! I have written a letter of complaint mid September to Head of Customer Services and have had no reply.
I can’t bear to get on the phone to them again. I cannot believe how poor their customer service has been, their operations management and their total lack of support for BT telephone customers. I was told of the problems they are having are because of the new systems in place for BT Broadband customers.
Why this should effect me not having a telephone line for 3 months is a joke.
Please submit your comments below so I can write a report to the necessary organisation to have the BT service investigated.