I’m writing to complain about your BT Vison service. We first decided to go ahead with BT Vision when we took out our boardband and phone line with yourselfs and you can see from your records that this was early last year (2009) we then received the box but no connection was set up even after many of phone calls with yourself!
We then eventually after two different phone calls in one week as we spoke to an adviser set out the plan we were going to have which took 30 mins then he told us we would have the box in the within the next week after 10 days the box did not arrive to be told when we rang once again that the order had not been placed once again!!!!
We were eventually sent out a different box we were then connected after waiting all this time. We have now had BT vision just over “months and i have had to ring the help line 5 different times (including last night when I was on hold for 35 minutes) to get reconnected not the mention the amount of times the system has gone down that I havent rang and just left it as I didn’t have the time to sit on hold of 30 odd minutes.
This is not good enough in the time we have had BT vision it has gone down more than 12 times this is not good service and is completely unexetable as I pay for a service and I am not receiving this service. I sit down on a saturday night to watch a film with my family…a service that I pay for. I would like to know what is going to be done about it.