Dear BT Complaints
I have made a complaint on several occasions to BT without success. I was contacted by BT to join Vision for £4.99 per month which I considered but as I was a Sky subscriber I informed the BT advisor I would need to cancel my subscription and then join Vision.
So I cancelled my Sky subscription and got back to BT who then informed me there was a time limit on the offer which they did not tell me before but they could offer me the service for £6.99 per month but I would require an outside aerial. I gave this some further thought and then decided to purchase an outside aerial as advised by BT.
I got in touch with BT yet again and informed them of my decision to join Vision as I had now fulfilled the requirements needed to join cancelled my Sky subscription purchased an outside aerial its now all systems go. But to my surprise and utter disgust the operative informed me my broadband speed does not meet up with required standard to supply Vision.
You can imagine my disgust at this stage, however they suggested sending out an engineer to check my broadband speed. The engineer performed his check and informed me the results confirmed I had more than enough speed to get Vision with a reading of 7320kbps.
Tom Mc Henry