We ordered a BT Vision Box and it was activated on 6 Dec. We also paid a fee for an engineer to come and install the box, and the only slot available for that was on 22 Dec. When he arrived, he could not install the box as there was no aerial socket in the room, just one in the kitchen.
Having spoken to BT today, as far as they are concerned, this order is complete. Yet we have been paying for the service for almost a month, but the box is still not installed. Not to mention the £35 fee for the engineer visit.
I have checked our contract and the BT website, and there is nowhere stated that we need to have an aerial for this product to work. The fee for an aerial to be installed is over £100, which we cannot afford at the moment.
BT have agreed to amend their website in the near future to add the aerial socket as a requirement for the package, but have offered me no compensation or advice on how to handle this. They will only talk to me after I have paid someone to come and install the aerial socket.