BT Vision most complained about digital TV service

BT Vision is the most complained about digital TV service, according to Ofcom. BT Vision has again been named the most complained about pay TV operator in the UK, behind Virgin Media and Sky. According to Ofcom figures for April to June 2012, BT racked up the most moans about its pay TV service (0.25 per 1,000).

By contrast, Virgin Media was second-best (or second-worst, depending on how you look at it) bringing in just 0.07 complaints per 1,000 customers and Sky notching up just 0.02 per 1,000.

It’s perhaps a given that BT Vision would bring in a few more complaints. It’s a relative newcomer in the pay TV market compared to Sky and Virgin. The availability of on-demand channels delivered over a broadband line (over IP) will vary depending on the strength of your broadband connection. This should all change in the future as BT has announced that only customers in BT Infinity fibre areas – 11 million customers and counting – will be able to order in BT Vision in the future. This, we’re told, will guarantee higher quality channels BT also has big plans for its YouView-driven service in the future which will serve as the launch pad for its forthcoming Premier League football channel.

BT also plans to meld subscription channels such as Sky Sports 1 into the main programme guide, something that’s dependent on the next generation of YouView devices, but will make for a more streamlined and attractive proposition. By the time these launch – ETA early 2013 – BT should be in a much stronger position, being able to offer customers more high-quality channels over fibre-based lines ready for the 2013/2014 season.

The least complained about provider was Sky. The satellite TV provider drew just 0.02 complaints per 1,000 people. What do you think about your digital TV service? Are you happy with the service you’re getting? Let us know in the comments section below.

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  • BT more and more expensive every month, bt vision slow and useless; missing
    the start and end of programs; some of the music videos have been on there
    for donkeys years and only cater for the masses ( very little diversity.)
    Have had enough of this lot and will give them the boot!


  • BT Vision , doesn't work , broadband drops off all the time , engineer unable to fix it , I cannot cancel the package what are my consumer rights BT DO NOT SUBSCRIBE TO BT AT ANY PRICE THEY ARE USELESS

  • Engineer replaced faulty vision box on Wednesday, it acted up on Thursday and was dead by Friday, since when I have been trying to get through on the phone to complain. It is now Sunday and I am VERY CROSS! BT will soon be losing my custom if something isn't sorted sharpish!

  • Bt sent me a letter saying my black vision box will explode, But don't worry it will only be a little explosion, And also I should upgrade sometime soon. Ishould if i had any sense put the black box in the bin, But bt might charge me.

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