Let me vent…
It started just over a year ago we ordered BT Vision and got the infamous BT Vision Box. We quickly discovered that the on demand service was reluctant to work.
Movies would not play, Music videos stopped part way through, odd charges appeared and someone was apparently getting up in the night and downloading content. (I’m the only adult male in the house and despite my wife’s gentle leg pulling I still deny downloading the Tatu video).
A call to the “helpful” BT engineer revealed…. nothing, no that’s not a fault, your broadband line is fine your box is fine…. despite my protestations to the contrary that I couldn’t watch movies I was paying for.
The phone calls to BT became a weekly event. I would say it doesn’t work. BT would tell me it did or tell me that I had to wait for my broadband speed to settle down.
Finally I had enough and asked for the BT vision service to be canceled and for my money back at which point they lost all history of my persistent complaints. They then switched my landline off and canceled my broadband service.
They now won’t return calls when agreed but seem to think that crediting my canceled account with £15 is compensation.
Next stop – Dan Marks and Gavin Patterson.