BT Vision Complaint

Dear Sir,

I should be a BT vision customer but through many mistakes I still don’t have a service. My BT line should of been set on Feb 1st but after many calls it was connected on Feb 3rd – 2 days late? My broadband should of been Feb 3rd but connected Feb 9th – 6 days late. And my Vision is still not working as it should of been on Feb 10th.

My broadband speed is slow…..too slow to run the vision box – WHY? I just want a working service – sky never gave me these headaches. Nobody at BT can help – today I’ve spoke to 5 people (65mins) and they wanted to pass me through to technical.

So far:

  • Monday 1st – 35 mins – no phone
  • Tuesday 2nd – 25 mins no fault found – no phone
  • Wednesday 3rd – 2 call – 36 mins fault found connected wrong.
  • Thursday 4th – 2 calls – broadband error not connected.
  • Monday 8th – problem with broadband should be fixed.
  • Thursday 11th – tech fixed vision box as no signal sent but not the on demand.
  • Friday 12th – waiting code to active box for on demand but should be Monday 15th.
  • Monday 15th – box not working but told that the band width needed correcting and someone from complaints should call within 24 hours (3 calls)
  • Tuesday 16th – no call from BT – 1 hour on the phone tried to cancel as this is your fault not mine and tried to transfer me again – I HUNG UP as at work.

Why can’t anyone say sorry or help me??? Told I had to complain online more BT contacts. Please compensate me for my time and your mistakes. Either release me from this broadband/ vision contract without charge and I’ll return the devices or fix the problem and let Feb + March be FREE!

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  • Dear sir/madam
    I have made a complaint on several occasions to BT without success. I was contacted by BT to join Vision for £4.99 per month which I considered but as I was a Sky subscriber I informed the BT advisor I would need to cancel my subscription and then join Vision. So I cancelled my Sky subscription and got back to BT who then informed me there was a time limit on the offer which they did not tell me before but they could offer me the service for £6.99 per month but I would require an outside aerial. I gave this some further thought and then decided to purchase an outside aerial as advised by BT. I got in touch with BT yet again and informed them of my decision to join Vision as I had now fulfilled the requirements needed to join cancelled my Sky subscription purchased an outside aerial its now all systems go. But to my surprise and utter disgust the operative informed me my broadband speed does not meet up with required standard to supply Vision. You can imagine my disgust at this stage, however they suggested sending out an engineer to check my broadband speed. The engineer performed his check and informed me the results confirmed I had more than enough speed to get Vision with a reading of 7320kbps. I got in touch with BT again bot they then said my speed was fluctuating and I could not get Vision, I complained quite bitterly about this whole episode of events so much so that a BT manager called me and apologised and offered me £25.00 off my next bill as a good will gesture for all the problems I incurred. I reluctantly accepted this and thought, at last some closure to this epic problem. But alas 30 minutes after this conversation with the manager I received an email stating the manager had made a mistake and the offer was reduced to £15.00. I made a further complaint about this but BT never responded.
    Tom Mc Henry Tel 01698870412
    133 Carvale Avenue
    Salsburgh, Shotts ML7 4NQ

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