I’ve been a BT customer for over ten years now and moved house in February 2009. I was told I would have to pay a connection fee of £120 as there was no existing line, which seemed very odd to me as the previous tenant was our landlord and he had had a line just three weeks before we moved in.
A BT engineer then came over and said he didn’t know why he had been sent there as there was a working line already. Once the engine had left I called BT and they said ‘That could not be possible’ and the engineer ‘would not say that’. I did not want to argue and paid the re-connection charge.
I moved again last Thursday and am being told I need to pay again. You see the problem is I know the lady who lived here before me and she had a BT line only some weeks ago and we had one of her bills come through from BT last week.
I spoke to one of your customer service advisors and they said I would just have to cancel the line or pay. I have canceled the line. I will not let BT take liberties with me and keep lying to me to try and make more money out of me.
I think it is ridiculous that your company is willing to loose a customer who has been with you over £120 not taking into account the money you could me making over the next ten years to come.
I will be reporting these incidents to OFCOM and others.