BT price hike alert! up to £36 more a year from January 2018

Millions of BT customers will be hit with higher bills of up to £36 a year when it increases is prices for the third time in 18 months! Prices will rise from January 7th 2018 and will affect those with BT landlines, broadband and BT Sport. For example, those with BT’s Total or Unlimited broadband will be charged an extra £24 a year and customers with Infinity broadband will pay £30 more. We expect to see more BT complaints coming in about this and customers looking to switch to a new provider.

BT Sport customers will feel the biggest pinch as seen in the chart below:

How much more will BT customers pay?

Product Price now Price from January 7 Extra annual cost
Standard Line rental £18.99 N/A N/A
Line Rental Saver £208.80 N/A N/A
Unlimited Anytime Calls £8.99 £9.50 £6
Unlimited Evening and Weekend calls £3.80 £4.00 £2
F&F international (paid) £1.65 N/A N/A
International Freedom £7.80 N/A N/A
Total Broadband (copper) £35.99 £37.99 £24
Unlimited Broadband (copper) £40.99 £42.99 £24
Infinity 1 £42.49 £44.99 £30
Unlimited Infinity 1 £47.49 £49.99 £30
Unlimited Infinity 2 £53.99 £56.49 £30
Essential (TV) £6 N/A N/A
Fibre/copper Starter (TV) £3 N/A N/A
Entertainment Plus (TV) £10 N/A N/A
BT Sport for BT BB customers on the App £5 £7 £24
BT Sport for BT BB customers £7.50 £10 £30
BT Sport for BT TV customers £3.50 N/A N/A
BT Sport channel only (on Sky without BT Broadband) £22.99 £25.99 £36

Source: BT

BT said it needs to review its prices from “time to time”. It is freezing line rental for broadband customers at £18.99 a month (same as Sky price) and there will be no changes to the cost of TV packages or BT Mobile.

Once the price changes are introduced BT said it will offer existing customers the option of upgrading for the same price. The cost will be frozen for 18 months.

Under Ofcom regulations customers hit with a price hike have 30 days to get out of their contract penalty free.

Price hikes all round

BT is not the only provider who has pushed up costs for customers. For example Sky increased the price of its line rental from £17.40 to £18.99 on March 1 this year. Call connection costs for landlines went up from 16.9p to 19p. Call costs to UK landlines went up by 1.4p a minute. Charges to mobiles during the day increased from 11.5p to 19.35p per minute.

Broadband and TV bundles have increased by an average of £36 a year. TalkTalk put up prices on August 1. Its Simply Broadband and Essential Broadband went up by £1.75 a month or £21 a year. The cost of mobile deals also increased. Virgin Media began writing to customers in the summer to let them know it too would be pushing up prices in November. Customers with broadband, phone and TV bundles saw bills go up £48 a year. The Mix, Fun and Full House bundles all increased by £3.99 a month. Those who just had broadband were charged £36 more a year.

What to do?

Prices may be increasing across the board but there might still be a better deal if you switch provider if cost is your main concern.

Which? the consumer organisation, has published a table of the best and worst broadband providers in April, which looked at customer satisfaction – Sky and Virgin have won the awards the past few years for best broadband, tv and phone so worth checking them out first. We moved from BT to Sky and delighted we did, first class products and services.

You could also try haggling with BT – presuming you are a BT customer if you’re reading this website. However, the chances are you fed up with BT and you’re looking to switch provider 

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  • BT has not given me advanced notice of any price rise so no offer of 30 days to cancel.
    I saw the price rise on my bill which showed the new rates.

    There is a further item that has been hiked and should be added to the original post.

    HD Extra was £5 pm but has risen to £6.50

    My Infinity 1 and HD are therefore £4pm more or £48 pa.

    I have asked BT Customer Care to tell me the earliest date that I can cancel with no penalty payments under the 30 day clause.
    Since Sunday 21st January I have not had a reply of any sort – not even an automated reply.

    I am seriously considering Plusnet at £23.99 per month for unlimited fibre and landline rental.
    They warned that line rental will rise by a small amount during my contract but there is an annual payment option to circumvent it during the first year leaving only £5 pm for broadband.

    I’d lose You View/BT Sport but save £24 per month.

  • I will be emailing the CEO we had our business line ceased on the 28th December 2018 as of today we still have no line on 26.1.18 everyday I phone BT and get passed around not one person has phoned me back. Yesterday we got a cheque of BT for £13 refund on closing the account – we never requested to close it all we want is our number back up and running. Please can someone help

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