Millions of BT customers will be hit with higher bills of up to £36 a year when it increases is prices for the third time in 18 months! Prices will rise from January 7th 2018 and will affect those with BT landlines, broadband and BT Sport. For example, those with BT’s Total or Unlimited broadband will be charged an extra £24 a year and customers with Infinity broadband will pay £30 more. We expect to see more BT complaints coming in about this and customers looking to switch to a new provider.
BT Sport customers will feel the biggest pinch as seen in the chart below:
How much more will BT customers pay?
|Product||Price now||Price from January 7||Extra annual cost|
|Standard Line rental||£18.99||N/A||N/A|
|Line Rental Saver||£208.80||N/A||N/A|
|Unlimited Anytime Calls||£8.99||£9.50||£6|
|Unlimited Evening and Weekend calls||£3.80||£4.00||£2|
|F&F international (paid)||£1.65||N/A||N/A|
|Total Broadband (copper)||£35.99||£37.99||£24|
|Unlimited Broadband (copper)||£40.99||£42.99||£24|
|Unlimited Infinity 1||£47.49||£49.99||£30|
|Unlimited Infinity 2||£53.99||£56.49||£30|
|Fibre/copper Starter (TV)||£3||N/A||N/A|
|Entertainment Plus (TV)||£10||N/A||N/A|
|BT Sport for BT BB customers on the App||£5||£7||£24|
|BT Sport for BT BB customers||£7.50||£10||£30|
|BT Sport for BT TV customers||£3.50||N/A||N/A|
|BT Sport channel only (on Sky without BT Broadband)||£22.99||£25.99||£36|
BT said it needs to review its prices from “time to time”. It is freezing line rental for broadband customers at £18.99 a month (same as Sky price) and there will be no changes to the cost of TV packages or BT Mobile.
Once the price changes are introduced BT said it will offer existing customers the option of upgrading for the same price. The cost will be frozen for 18 months.
Under Ofcom regulations customers hit with a price hike have 30 days to get out of their contract penalty free.
Price hikes all round
BT is not the only provider who has pushed up costs for customers. For example Sky increased the price of its line rental from £17.40 to £18.99 on March 1 this year. Call connection costs for landlines went up from 16.9p to 19p. Call costs to UK landlines went up by 1.4p a minute. Charges to mobiles during the day increased from 11.5p to 19.35p per minute.
Broadband and TV bundles have increased by an average of £36 a year. TalkTalk put up prices on August 1. Its Simply Broadband and Essential Broadband went up by £1.75 a month or £21 a year. The cost of mobile deals also increased. Virgin Media began writing to customers in the summer to let them know it too would be pushing up prices in November. Customers with broadband, phone and TV bundles saw bills go up £48 a year. The Mix, Fun and Full House bundles all increased by £3.99 a month. Those who just had broadband were charged £36 more a year.
What to do?
Prices may be increasing across the board but there might still be a better deal if you switch provider if cost is your main concern.
Which? the consumer organisation, has published a table of the best and worst broadband providers in April, which looked at customer satisfaction – Sky and Virgin have won the awards the past few years for best broadband, tv and phone so worth checking them out first. We moved from BT to Sky and delighted we did, first class products and services.
You could also try haggling with BT – presuming you are a BT customer if you’re reading this website. However, the chances are you fed up with BT and you’re looking to switch provider