Thanks to all who have sent in BT customer service complaints to this website so far. As promised, these complaints will be complied into a report and sent for investigation. Here is the latest complaint I have received regarding poor BT customer service …
Well I have to say that I am also leaving the BT service due to poor customer service…the long saga goes on..
12 months ago, I could not put my BT broadband and my phone plugged in together because as soon as both were plugged in together, the phone line went dead. I duly contacted the BT to tell them of this, bearing in mind that both the broadband and the telephone worked perfectly when plugged in separately and I followed all the advise etc but it still did not work.
I even bought myself a new adsl filter and tested different phones all in vain so I gave up because I just couldn’t cope with BT customer service call centre. However I tried again and swapped my phone provider because of this but still kept the BT broadband. I spoke with my phone provider who said my phoneline is working and I needed to speak with BT engineers, re the exchange or filter…
I did so and they said that my phoneline is not provided by BT and you guessed it…they put the phone down on me having been passed around to various ‘customer service representatives’ and put on hold etc
So somehow I got an email through one the sites and emailed what turned out to be the BT CEO office detailing all of the above. I was then emailed by the assistant to the BT CEO who said that he will get on to it. However after much waiting and emails, I was told that the BT had to be notified of a fault by my phone provide.
So I did contact my phone provider who said that my line is working and that I will be charged because there is no fault on the line, and they said that BT need to sort this out via the exchange or the filter system or at the very least send out the engineer,which you would think they would offer to do?
So i’m still here, my last email to the assistant to the CEO was yesterday informing him of the above and notifying him of my departure from BT, I am completely exhausted by the pure arrogance of this company……..it seems that that are determined to destroy what was many years ago a top notch company, and yes I’m willing to pay a little extra for good competent workers , who will not conspire to put me out of business!