BT now have a Twitter account so you can try their with your complaints as well as this website and our BT complaints Twitter account. The probability of having your complaint successfully dealt with is astronomically higher through Twitter than by calling BT Customer Services!
BT announced at their recent annual shareholder meeting that they would be moving a significant number of customer service roles back to the UK from India. Hurray…about time! The amount of complaints received on this website regarding BT customer service just shows they needed to do something and quickly!
According to BT employees who have spoken to Bitterwallet, the company dipped a toe in the waters of Twitter with a single employee answering customer queries and ensuring they were dealt with. That was so successful that BT have now put together a team of ten staff at their Enniskillen customer service centre for dealing with residential customer complaints.
The BT Twitter page is http://twitter.com/btcare
Of course there is also our own BT Complaints Twitter account
Not only do they answer queries directly on Twitter, but the team are continuously sifting through all the Twitter messages looking for individuals complaining about BT and offering to help them resolve the issue.
The probability of having your complaint successfully dealt with is astronomically higher through Twitter than by calling BT Customer Services!