Thanks for setting up this website. I am at my wits end with BT!
It all started with the change to the BT homehub from a voyager router. My speeds have never been super fast , only ever got around 1.5 mb download speeds, but my speed at the moment is 130 kbps ( just over double dial up speeds) , and this is on an “up to 8mb” bt broadband option 3 line which costs me £25 a month.
I am more than 2 miles from the exchange ( maybe 3 miles) , so my speed will be lower , but I would be happy with 1mb and very happy with 2mb , but come on double dialup ?????
I have logged 17 individual fault reports with BT since November 2006 , have had several new line boxes fitted, and more line tests than I care to mention.
I keep phoning BT , which normally results in the usual questions:
- Have you checked your filters?
- Can you turn your router on and off
- What are the flashing lights doing?
- Can you move the router closer to the line box?
- Have you changed the cables?
- Have you turned off your antivirus and firewall?
- Have you turned off all the other equipment in your house
Etc Etc Etc!
I have performed these tasks so many times , I could write their script myself.
Sometimes, if you are lucky , you may actually get somebody you can understand , but normally I have so much trouble understanding the people in the Indian call centre that I may as well be talking to the dog !
And how many times have I been transferred to another department , just for the line to go dead or not get answered at all. Then you phone back up , wait the required 15 mins for somebody to answer , go through the security questions and have to explain it all again , to a different idiot savant , who then asks you ” have you checked your filters ?” ARGHHHH
I have 3 computers in my house , and a speed test on them individually ( with the others turned off ) all report speeds tests of 160 kbps , so how on earth is it a problem with my PC.
I have unplugged every phone , every bit of electrical equipment and ever turned off the power to the heating system and boiler ,still no difference .
But BT customer services can still find nothing wrong with their line. BT are an absolute disgrace!
Thanks for reading my Rant, I feel better now!