Another complaint about BT hidden costs here from another unhappy customer.
I was contacted last year by one of your telesales people and asked about my current supplier. When I told them about the deal I was receiving they said they could improve on this with the Unlimited Anytime plan. I then received confusing bills but paid £26 per month, more than I was paying with Talk Talk but thought I am backing british etc. However, in December I received a massive bill with hidden costs which were glibly explained away at the time. I canceled the service. Today I have receieved another one saying I hadn’t paid the previous bill and another bill for £99.61, which has already been taken from my account.
I have been lied to and money taken which had I known would be charged would not have accepted this deal. I am out of pocket by about £150, all because I was not told the truth, I wouldn’t have accepted it and feel really angry. I am now back with talk talk, unlimited, no hidden costs at £18 monthly WITHOUT LINE RENTALS BEING EXTRA.
I feel I should have a refund, nobody in their right mind would have agreed to the real terms of this ‘deal’ and I can assure you I am perfectly sane. The people selling the package, are, no doubt desperate to get deals and are therefore not clear – otherwise you would not sell anything its DISGUSTING.
I am a teacher and would be dismissed if I told my students untruths or led them to believe other things than the truth for my own end. BT? no thank you. If you decide to honor your original offer and refund the hidden extras.