BT Friends and Family service has stopped according to this latest BT customer complaint.
Am I missing something? BT advise that Friends and Family was to be withdrawn on 31 March. So, my mother received her quarterly bill at the end of April and had received no discount at all for all the F&F numbers she called during the month.
She had no option to do anything before the bill was received and so missed out on the discount. Can I assume that this will be the same for all other BT users? This means thousands of customers are missing out on discounts for friends and family until such time as they get on to BT to select one of the new options.