Here is yet another complaint regarding BT lines and BT customer service. If anyone has any information that could help with this complaint then please leave a comment underneath.
I had a problem with my line over two weeks ago and spoke to an agent in a call center. I was advised that before I call out an engineer I check that the problem is not with my equipment. I was asked to plug a corded phone into the test socket and if there was still no dialing tone, then the problem did not lie with me.
I did this and spoke to an agent again and explained that there was still no dialing tone. She told me that the the problem was not mine and that she would arrange an engineer visit. An engineer came and said there was a problem with the line and he would need to fix it. At no point did he mention any costs would be liable to me. I of course thought that because I had been told it was not my problem then there would be no costs.
I then came home form work the following week to find a bill for over £300 and I obviously thought this was a mistake. I telephoned and explained my situation and got passed around many people and eventually some one took my details and sent an email to the correct people on my behalf.
I heard nothing about this for several days and then come home to a curt answer phone message saying that I have to pay. I have emailed back saying that I would like to speak to somebody because I had been assured that it was not my fault and therefore I was not liable for the costs of repair.
I find it really frustrating and scary that I cannot speak to somebody regarding this and I am really worried about this bill in the current economic climate.
Please can you look into this for me and ideally reassure me that I will not have to pay this bill as I had been told I would not.
Yours with much hope