Dear BT Complaints, I’d like to share with you my compaint about BT customer services department and my complaint is as follows:
I paid £130 for line connection this was done with no test to the line as if it had it would have found a fault on the line. I had dial tone but broadband was .56 of a Mbit!
I telephoned on the 7th of feb and after going through all the scrips and checks I was told after approx a hour that there was a fault on the line and that the technical desk would ring me on the 8th of feb at five o’clock this never happened.
I rang them and waited 15 minutes to speak to someone when I did get through we started to through the same script and checks as the night before, I was told to take the front plate off which meant we would be cut off when this happened I was called back but each time I answered I was cut off at this stage I lost all hope in getting help.
1. If you could not get through to me on landline why not try mobile which he had.
2. Why was the line not checked when connected I did wait in house all day for this to happen.
3. I paid £130 for this connection which is not to the standard expected.
If you can not provide the service that is expected I will cancel all services with Bt and use an alternative provider who can provide the service required.