Broadband fault

Submitted by Wendy in November 2016 After 3 weeks of an intermittent fault with BT I stayed in all day as was told an engineer was coming to fix it. The engineer never arrived. I phoned BT to chase it …

Engineer no show

Submitted by John in November 2016 I had an engineer booked to come to my house on Saturday 19/11/2016 between 13/00 and 18/00 as I am having problems with my home broadband ,the engineer did not turn up and did …

Phone line install

Submitted by Donald in November 2016 Been waiting just over 6 months to have a phone line installed in my house i am friends with local bt engineers and they cant understand what the problem is but the only answer …

TV Package not being recived

Submitted by Ian in November 2016 Hello, 1. Channels I should be able to watch are coming up with a message saying I am not subscribed to the channel. 2. while chatting to various BT call handlers it appeared that …

WORST CALL CENTER SERVICE…EVER

Submitted by Eugene in November 2016 To whom it may concern: (if anyone actually cares) I have been placed on hold for over 1h30!!!! This is beyond ridiculous!!! And all of this just to arrange a home move and to …

Broadband

Submitted by Maria in November 2016 Coursing crashing sloooooooooooooow it does everything it shouldn’t do and hardly anything it’s supposed to do 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡💰💰💰💰💰💰💰💰💰💰💰💰 and we pay extra for this.

BT Sport

Submitted by Brenda in November 2016 Yet again I am unable to log in to BT Sport because of failed user name and/or password. I rest them yet again and,despite the fact that you say they have been successfully reset …

New customer order

Submitted by Andy in November 2016 I placed a new order with bt online for a new telephone line a new number and broadband. As I am in a new build property I had to have a line installed. I …

Appalling service

I had distressing experience over trying to find the provider of a premium rate number. BT refused to help. Eventually, ******@bt.com apologised and I was given a goodwill gesture of¬£4.94. Last week I had a family emergency in France but …