Phone line install

Submitted by Donald in November 2016 Been waiting just over 6 months to have a phone line installed in my house i am friends with local bt engineers and they cant understand what the problem is but the only answer …

TV Package not being recived

Submitted by Ian in November 2016 Hello, 1. Channels I should be able to watch are coming up with a message saying I am not subscribed to the channel. 2. while chatting to various BT call handlers it appeared that …

WORST CALL CENTER SERVICE…EVER

Submitted by Eugene in November 2016 To whom it may concern: (if anyone actually cares) I have been placed on hold for over 1h30!!!! This is beyond ridiculous!!! And all of this just to arrange a home move and to …

Broadband

Submitted by Maria in November 2016 Coursing crashing sloooooooooooooow it does everything it shouldn’t do and hardly anything it’s supposed to do 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡💰💰💰💰💰💰💰💰💰💰💰💰 and we pay extra for this.

BT Sport

Submitted by Brenda in November 2016 Yet again I am unable to log in to BT Sport because of failed user name and/or password. I rest them yet again and,despite the fact that you say they have been successfully reset …

New customer order

Submitted by Andy in November 2016 I placed a new order with bt online for a new telephone line a new number and broadband. As I am in a new build property I had to have a line installed. I …

Appalling service

I had distressing experience over trying to find the provider of a premium rate number. BT refused to help. Eventually, ******@bt.com apologised and I was given a goodwill gesture of¬£4.94. Last week I had a family emergency in France but …

BT cut off my mothers phone

Submitted by Jonathan in November 2016 My mother changed from BT to the post office and then had the nerve to change her mind and come back. BT accepted her back and opened a new account and then promptly closed …