Terrible service

Submitted by Richard in November 2016 I have had service issues with my BT Broadband for months and months. I have repeated had to report dropping out and slow speed to BT and find the published fault number impossible to …

Landline

Submitted by John in November 2016 I’ve just spent 45 minutes trying to sort out my landline.If this was the only time then l would just thinks it’s a poor service. However,I’ve lost track of how many times the same …

Phone &internet

Submitted by Albert in November 2016 I am not happy the way I have been mess about and lie to by BT I hope you will get back to me!!!!!!!!!!

Reciving unwarented bills

Submitted by David in November 2016 I recently had to cancel my account with BT, due to them not being able to provide the services at my new address. I had spent several hours on the phone trying to resolve …

Slow Download Speed

Submitted by Macsen in November 2016 I am writing a complaint about the appalling download speed that i have while using BT Broadband services in Abercegir .Wales While downloading , my speed can drop to as low as 50kb per …

Fibre optic internet keeps going down

Submitted by Barry in November 2016 For the last three weeks our internet keeps repeatedly going down, often for very long periods of time. As a self-employed contractor in the IT business, I work at home. I moved from my …

Broad not working properly for 2months

Submitted by Joshua in November 2016 Right, for about 2 months now my broadband has been terrible it has only been working from 8pm(ish) till early morning and some days not at all! Ive been trying to sort it out …

Billing errors and contacting BT

Submitted by Derek in November 2016 Trying to renew broadband when contract was due to expire in September. I have been over charged sept oct and nov on cost of what was agreed, I also have line rental saver until …

Broadband fault

Submitted by Wendy in November 2016 After 3 weeks of an intermittent fault with BT I stayed in all day as was told an engineer was coming to fix it. The engineer never arrived. I phoned BT to chase it …

Engineer no show

Submitted by John in November 2016 I had an engineer booked to come to my house on Saturday 19/11/2016 between 13/00 and 18/00 as I am having problems with my home broadband ,the engineer did not turn up and did …