Incorrect billing

Submitted by Karen in November 2016 Where do I start: have a direct debit in place for unlimited broadband and evening and weekend calla(never use landline everyone has a mobile) we only have it for the internet. I don’t want …

Rubbish left outside my house

Submitted by David in November 2016 Rubbish left by your workers outside 25arncliffe drive Ferrybridge. On 22 November 2016 have taken photos. Has they brush it all under my hedge for skilled workers disgracwful in my opinion just left a …

Phone and Broadband

Submitted by Robert in November 2016 I have had my services for almost 10 months now, and i am ontheup to 70mb broadband and phone line, for starters for the first 4 months thelandline never worked, after weeks of fighting …

Disappointed: technical, service, and other

Submitted by Ravi in November 2016 I have been a BT customer for some time, including group services from EE. I also work extensively with your BT Global Services teams in a professional capacity delivering millions in revenue to BT. …

Broadband and appalling customer service

Submitted by Lucy in November 2016 Broadband service terrible Constant phone calls to customer services, on ho,d for up to an hour, getting cut off, nothing being resolved, being passed from dept to dept

Engineer not turning up to appointments

Submitted by Sorina in November 2016 Hi. Had an appointment with BT engineer today ,between 1-6pm and no one tuned up.Was not called or notified and taken time off work unpaid!!! An paying for a service that I cannot use …

Broadband connection issues

Submitted by Zaibun in November 2016 I have been experiencing broadband connectivity issues on all my devices for two days. I have spoken to two different people who informed me there are no issues from the BT side. Both suggested …

Poor broadband speed

Submitted by Christopher in November 2016 Having tried unsuccessfully to contact BT about an update on when broadband speed will improve in my area I am considering moving to Wessex Internet who provide an excellent service. BT appear to be …

BT Sport on TV Offer

Submitted by Gerald in November 2016 Letter received from BT with offer to take up BT Sport on my TV for no extra monthly cost. Having experienced problems at certain times with drop outs whilst watching football on my lap …

Broadband fail

Submitted by Louise in November 2016 After seeing my sons mobile phone bill which for a whole year has been £5 this month it is £25.99.  I realised there is some thing wrong with the broadband which was confirmed today …