BT Complaints – How to make BT customer services listen to your complaint

We know only too well it can be very frustrating and difficult to get your BT complaint heard and even more difficult to actually get your BT complaint resolved. Below we’ve included useful BT complaint telephone numbers including Head Office, social media accounts and Ombudsman details so you have everything you need to know to effectively complain to BT, including the relevant addresses, social media pages and chief executive details.


BT Complaint – Direct

BT’s customer service team is on 0800 800 150 (or 0330 123 4150 if calling from a mobile). You can also complain via online chat or e-form here – you’ll need your customer account number.

Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.

Sending a letter to the CEO marked “private and confidential” used to be an effective way of getting a complaint resolved, but it’s less successful now that so many people do it. However, it may be worthwhile contacting the CEO of BT Group by email.

BT Group’s chief executive Philip Jansen can be contacted via philip.jansen@bt.comFor more chief executive information visit:


BT Complaint – Social Media

Complaining on social media can be effective. On Twitter, you can contact @bt_uk – copy @MoneyTelegraph into your tweets so we are aware of your issue.

Alternatively, try contacting the supplier on its Facebook page at

BT Complaint – Ombudsman

If your complaint hasn’t been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to the communications ombudsman service.

This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so BT would have to pay up if it found in your favour.

Call: 0330 440 1614 or write to Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU.