BT Complaint – Mary Berridge

What a hollow reassurance to read all these complaints about BT – my nightmare has just begun I have been trying to get a line to my new address and have spent a total of 5 hours (logged) trying to get through to someone, I am either cut off or put back in the loop – their customer service is appalling.

I have to plug Virgin Media here who i have been with for two years and would love them to supply my new address as they are helpful, efficient, and when i ring up i always get my problem solved. I am slowly going insane how dare BT treat its customers like this?

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