This is taken from the thinkbroadband.com website with a complaint about BT staff.
Some of you may recall that in the “digital divide” thread I mentioned that as part of BT’s “local improvements” they had installed a new underground box at the base of the pole, leaving the 40-odd year old cable and the half-mile cable above ground totally untouched.
Barely a week after BT’s “improvements” my business line developed a really bad crackle, so I phoned 151. I told the woman dealing with the call that the fault would inevitably be the really old cable, or the overhead cable, because we have to call BT out at least twice a year to fix faults on it. She ran a line test, and she told me that my line was 4km long (it isn’t, it’s just that part of it is aluminium), and that tests revealed that the fault was very close to the exchange, so it wasn’t the cable.
The next morning a BT man turns up. It didn’t take him long to find the fault – the joint where BT’s old underground cable joins the overhead cable, only 500 meters from my house.
So, not only will BT not invest in replacing their worn-out plant, their personnel can’t read the diagnostic equipment they have invested in !
What a pity that there is no competition around here for phone lines – I’d really love to take my business away from this clueless, profit driven outfit !