BT Business Support Scheme Complaint

Dear, I initially made a complaint in December 2009 about being refused to withdraw from a BT business support scheme which involved setting up a web site for my business ( Commercial Energy Performance Surveys ni 0r CEPSni for short).

Your response to the above incident reference was that I should provide further details to assist you dealing with the complaint. This was done towards the end of January 2010 after I returned from holiday. Unfortunately I deleted all the information relating to this follow up email to your complaints section, using proforma provided on line.

Around 6 to 8 weeks ago a female purporting to be ringing from your complaints department spoke to me on the phone. She acknowledged that I had attempted to withdraw from the package within the time limit set by BT and said that BT would promptly refund me all the money paid (just under £300) to date. I had never used the web site set up or indeed received any calls over the 2-3 months since taking out the package as a result of a cold call to my business phone.

However to date I find that there is still no sign of any money being refunded to my CEPSni business account with Santander (previously Abbey).

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