A BT business broadband service complaint sent in today. Anyone else had similar problems with BT business broadband please comment below.
I write to express my deep frustration and disappointment with BT business broadband service.
I decided to go to BT last August after three years with AOL. The service with AOL was patchy and since this was a business line I was let down by them several times.
The transfer from AOL took place last August and was supplied with a BT Modem Router (BT2700) and an installation disk. The disk would not work on Windows Vista, so I had to borrow a laptop with windows XP in order to install the router.
A month later, I experienced regular drop in the broadband connection, and could not pick up the wireless connection 5 meters away. The router was then replaced.
In December, I experienced daily intermittent problems with the broadband connection. Called BT broadband customer service and they could not explain the reason for this, but they sent me another router. I tried the new router with the same problems.
I kept contacting BT on 4th January 2010, and eventually they agreed to send an engineer on Friday 15 who confirmed there is a fault in the line, and BT need to send contractors to dig up the road to rectify fault. So far I contacted BT three times and every time they pass me onto to the fault team, and either they don’t answer and if they do, they tell me contractors will be coming today but no one shows up.
This is a total shambles and totally unsatisfactory bearing in mind this is a business line.