Dear BT, until recently, I had BT home broadband but because service was so bad, I was told if I swopped to BT Business Broadband any problems I previously had would be eradicated. This is not the case, I am still unable to send emails to certain email addresses.
However my main complaint is I have swopped to BT Business Broadband, having been told my bills would reduce considerably, only to find I am now paying twice the price for broadband, calls etc. And I have no idea where I am on any of these issues.
My main complaint is I was never emailed, despite asking, exactly what the best package would be for me, and how much it would cost and what I would get for the money.
My bills are now increasing, rather than decreasing and I am very unhappy to say the least.
I would like this investigated soonest please.
Another complaint I have is I work out on site alot, being involved in property management and you do not have a no. That I can ring from from my mobile that does not cost me an absolute fortune. 0845 or 0800 nos. From mobiles cost so much and invariably i am on the phone in excess of an hour each time I ring to try and sort this mess out.
I have no directory entry, I have an 0845 no. Which is piggybacked off my main no. – how do I deal with the question of directory entry please?
BT is just so big it is impossible to deal with one person and understand exactly what is occurring.
I have also had problems with my BT Business Broadband bills, I need to show my co. Name to be able to reclaim VAT.